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Green Tick Registration Criteria

Organisations providing services in the home, garden or in the community on a 1:1 basis must register as a Green Tick Provider. The Green Tick is a quality mark which shows that a service has been checked and vetted for our customer’s peace of mind.

If your service is provided in the home, garden or in the community on a 1:1 basis then you must register as a Green Tick provider to be included on the Leeds Directory.

If you are unsure if you qualify for the Green Tick then you should contact the Content and Development Officer;

In addition to completing a registration form as a Green Tick Provider, you will also need to supply:

  • Evidence a DBS disclosure certificate for the owner/manager of your organisation.
  • Evidence DBS disclosure certificates for each member of staff who works directly with clients in the home, garden or in the community on a 1:1 basis.
  • Evidence of public liability insurance relevant to the service being provided.
  • Supply a County Court Judgement check against the England and Wales Order and Judgements Register
  • Complete a Sub Contractors Disclaimer Form
  • Supply business stationary complying with the Companies Act 2006
  • Evidence of HMRC registration where sole trader status applies.
  • Three references from Customer/Clients
  • Provide evidence of regulatory body registration where appropriate
  • Sign and return a copy of our Terms & Conditions and Code of Good Practice.

The following documents may also help you during the registration process.

Your listing is the way you communicate with potential customers through the Leeds Directory so it is important that it reflects the service you provide and that it is up to date. When building or updating your listing it is important to;

  • Prioritise your first 500 characters
  • Use all the fields
  • Keep your listing up to date
  • Encourage customers to rate and review your service

For more detail on these and other important considerations please download our guidance on making the most of your listing.

We work in partnership with a number of organisations which all organisations listed with Leeds Directory can work approach to further develop their business.

Find out more about our general business support.

The Leeds Directory Terms & Conditions can be viewed here. As part of the registration process you are required to read them and return a signed copy.

Service users are able to share their experiences of organisations listed on the Leeds Directory in a number of ways. Any complaints received regarding Green Tick providers will be recorded and reviewed against the Leeds Directory Code of Good Practice. We attempt to work will all parties involved to try and reach a satisfactory outcome.

Depending on the nature of the complaint we will also signpost or support service users to take a complaint to relevant organisations and regulatory bodies, where appropriate.

We reserve the right to remove an organisation’s listing from Leeds Directory pending investigation or permanently from Leeds Directory.

An organisation can appeal against the removal of their listing by writing to:
Service Delivery Manager, Leeds Directory Team, Leeds City Council, 5thFloor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB.

Appeals will be reviewed at our discretion

Last updated: 6/5/2024