Service users are able to share their experiences of organisations listed on the Leeds Directory in a number of ways. Any complaints received regarding Green Tick providers will be recorded and reviewed against the Leeds Directory Code of Good Practice. We attempt to work will all parties involved to try and reach a satisfactory outcome.
Depending on the nature of the complaint we will also signpost or support service users to take a complaint to relevant organisations and regulatory bodies, where appropriate.
We reserve the right to remove an organisation’s listing from Leeds Directory pending investigation or permanently from Leeds Directory.
An organisation can appeal against the removal of their listing by writing to:
Service Delivery Manager, Leeds Directory Team, Leeds City Council, 5thFloor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB.
Appeals will be reviewed at our discretion