Star Ratings and Reviews let you see what other customers thought of the service they have received.
How can I submit a review?
First, search for the organisation you would like to review by using our Search Page. Click on the provider name to view more details. You can then complete the review form at the bottom of their listing.
Alternatively, you can phone us on 0113 378 4610 weekdays 9am to 5pm to tell us your comments.
What do the stars mean?
When you review a service you can give a score of 1 star (poor) to 5 stars (excellent).
We ask people how they would rate a service’s:
- Reliability – did they do what they said they would?
- Affordability – did you get good value for money?
- Flexibility – were they willing to work around you and your needs?
- Accessibility – how easy was it to contact the organisation/service?
- Quality – how satisfied are you with the quality of the service?
We then add these scores up and divide by 5 – this gives us an average star rating.
Where can I see reviews?
If you click on a provider name to view their details you will be able to see all of the reviews they have received at the bottom of their listing.
Are the reviews genuine?
We make every effort to ensure reviews submitted to the Leeds Directory are genuine. You may receive a phone call from us to confirm the scores you have given and to confirm the service you received.
Any provider found to be generating false or misleading reviews will be investigated and may be removed from the Leeds Directory.
Where a review raises concerns, and permission to share contact name and information is not given, Leeds Directory reserves the right to discuss the content of the review on an anonymous basis with relevant regulatory bodies.
Leeds Directory will not publish reviews if there is reason to believe they are not genuine after the completion of a verification process.
Who can review a service?
Reviews should only be submitted by people who have used the service. If you have had trouble getting in touch with a service, or you feel you received an unsatisfactory response, please let us know via the Helpline or by emailing LeedsDirectory@leeds.gov.uk .
We will not accept reviews from a Providers’ friends or family or any individual/organisation with a vested interest in the organisation or members of staff within the organisation being rated. We make calls to clients to verify the feedback we receive. Any provider found to be abusing this system will be removed from Leeds Directory.
Please Note: All comments and ratings are the views of people who have used a service and do not represent the views of Leeds City Council.