Complements and Complaints

Leeds Directory is open to feedback both about how we do as a service and about the services that we list.

You can let us know how we did either by

submitting an online form via our contact form
by email us at leedsdirectory@leeds.gov.uk
calling helpline on 0113 378 4610 weekdays 9am to 5pm
writing to us at Service Delivery Manager, Leeds Directory Team, Leeds City Council, 5th Floor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB

If you feel that we are not responding to your feedback about our service you can also make a complaint through the Leeds City Council complaints policy. Find out more about making an adult social care complaint about Leeds Directory or call 0113 222 4405.

You can provide feedback or make a complaint about a provider by;

Submitting a star rating and review
submitting an online form via our contact form
by email us at leedsdirectory@leeds.gov.uk
calling helpline on 0113 378 4610 weekdays 9am to 5pm
writing to us at Content and Development Officer, Leeds Directory Team, Leeds City Council, 4th Floor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB

All complaints will be recorded and reviewed against the Leeds Directory Code of Good Practice. The action we take will depend on several factors, including the nature of the issues raised and a provider’s complaints history. We will work with you to try and reach a satisfactory outcome.

Where appropriate we will also support you to take your complaint further which may include referring you to

Citizens Advice Consumer Helpline
Local Government and Social Care Ombudsman
Care Quality Commission

Last updated: 6/5/2024

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