You can provide feedback or make a complaint about a provider by;
- Submitting a star rating and review
- submitting an online form via our contact form
- by email us at leedsdirectory@leeds.gov.uk
- calling helpline on 0113 378 4610 weekdays 9am to 5pm
- writing to us at Leeds Directory Team, Leeds City Council, 5th Floor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB
We record and look into all complaints.
We check them using the Leeds Directory Code of Good Practice.
What we do next depends on:
- What the complaint is about
- If the service has had complaints before
We will work with you to try and sort things out.
If needed, we can also help you take your complaint further.
This might mean passing it on to another service which can help or removing a provider from our website.
Here are some useful places that you can also share your experience.