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Guide to buying services
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Planning for a home visit

When inviting a provider into your home, whether it is to quote for work, conduct and assessment or deliver services, it is important that you stay safe. 

Home Visits

Any visit to your home should be pre-arranged and the provider should identify themselves before they enter your property. Some providers may bring colleagues or sub contractors and they should clearly identify these people to you as well. 

Take Your Time

It is important to take your time when making a decision. A good provider will respect you for asking questions and taking time to consider your options. If a provider is impatient or pressures you for a decision, then think twice about using them. 

Below are some questions to thing about asking your provider. 

  • How much is the total amount I would have to pay? (ask them to include call out charges, up-front costs, any longer-term, add on costs and VAT if applicable)
  • Can you detail exactly what I will get for my money?
  • Do I need to sign a contract? If so, how long does it run for?
  • Can I break a contract if I want to switch to a different provider? Is there a penalty for that?
  • How am I protected if you stop providing the service before the contract is up?
  • What happens if the provider doesn't show up or shows up late?
  • What happens if the equipment or item breaks?
  • What is your complaints and returns procedure if I’m not happy?

Have someone with you

Try and have a friend or family member with you when someone comes to see you. This will mean that you have someone with you during the visit who can provide independent and objective advice and support. 

If this isn't possible then try and let someone know you are excepting a visitor and discuss the outcome with them afterwards.

Remember! You don't have to make a decision then and there.

Last updated: 7/19/2023