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Star Ratings and Reviews

Our star ratings and reviews allow users to share their customer experience of the services they have used and allows potential customers to read reviews that help decide which service is best for them. All ratings and reviews are checked before publishing to ensure that the review is authentic.

You, or someone you support, must have used the service yourself to leave a review. People who can leave a review include 

  • A service user
  • A services users family member
  • A professional not involved with the service being reviewed 

We don’t accept reviews from: 

  • Staff who work for the service
  • Friends or family of the service
  • Anyone who has a personal interest in the service 

If you had trouble getting in touch with a service, or didn’t get the help you needed, we still want to hear from you. 

You can: 

All reviews are written by people who have used a service. 
They do not show the views of Leeds City Council.

There are 3 ways to leave a review for a Green Tick service: 

1. Online 

  • Search for the service using the box at the top of the website.
  • Click on the name of the service.
  • Scroll down and click ‘Submit a Review’.

  • Fill in the form with your scores and comments.

  • Click ‘Finish’ to send it. 

We’ll contact you in the way you prefer to let you know that we got your review and to check it with you. 

2. By phone 

  • If you’re not confident using the website, call us on 0113 378 4610.
  • Tell us which service you want to review.
  • We’ll help you give your review over the phone and send it in for you. 

3. By post 

  • You can also fill in a paper form and post it to us. 

Once we get your review, we’ll contact you in the way you chose to confirm we got it and to check it with you. 

Your review is private, but we may need to contact you. 

This helps us check that your review is real. 

Once we’ve checked it, we will remove your name and details before we show it on the website. 

When you review a service, you can give it between 1 and 5 stars. 

  • 1 star means your experience was poor
  • 5 stars means your experience was excellent 

You give stars for: 

  • Reliability – Did they do what they said they would?
  • Affordability – Was it good value for money?
  • Flexibility – Did they work around your needs?
  • Accessibility – Was it easy to contact them?
  • Quality – Were you happy with the service? 

We add up the stars and divide by 5 to get the average score. 

When you select an organisation to view their details you will be able to see all their reviews at the bottom of the page, below the map.

We try hard to make sure all reviews are real. Before we show a review on the website, we check it by contacting the reviewer. 

We check that the review was for a service that was received and that the review hasn’t been written in a false or misleading way.  

We also check to make sure it has been made by someone we can accept a review from.  

If we think a review isn’t real or doesn’t follow our rules, we won’t show it. 

If a service breaks our rules for reviews, we will take it off Leeds Directory. 

If a review raises a serious concern, we may talk to other organisations about it, like the Care Quality Commission (CQC). We won’t share personal information unless we have been told that we can.

Last updated: 04/09/2025
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