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Avoiding Scams
We don’t always know who will knock on our door, call us, or send an email.
Some people may try to trick us.
Doorstep selling scams
If someone knocks on your door to sell you something or offer a service, you don’t have to say yes straight away.
Take your time. Talk to a friend, family member, or your social worker first.
A good company will never rush you to decide quickly.
What to Do If Someone Pressures You at the Door
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Don’t open the door fully – speak through a window if you can.
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Say “No, thank you” firmly – you don’t have to let them in or talk to them.
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Don’t feel rushed – you don’t have to decide right away.
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Close the door if you feel uncomfortable.
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Call someone you trust – like a friend, family member, or neighbour.
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If you feel scared or unsafe, call the police on 999.
Phone and email scams
You might get phone calls or emails that say they are from your bank or a shop you’ve used before.
They may ask you to give your account details.
Don’t trust them, even if they sound real.
A good bank or website will never ask for your password, PIN, or login details.
Mail Order Scams
Sometimes you get letters or leaflets that say you’ve won a prize.
Be careful — they might not be real.
Often, they want you to call a phone number that costs a lot of money.
These are usually tricks to take your money.
If you think someone has tricked you, tell someone you trust.
You can call Citizens Advice and talk about what happened.
They will help you understand what to do next.