Accessibility statement
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Accessibility Statement

Using this website

This website is run by the Leeds City Council Adult Social Care service. The site is intended to be accessed by anyone who needs help to continue living independently for longer.

As a consequence the site allows you to:

  • change colours, contrast levels and size of the text
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand by writing in Plain English.


How accessible is it?

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text


What to do if you can’t access the bit you want?

If you think a different format like accessible PDF, large print, easy read, audio recording or braille might be useful to you, please email us at:

We’ll usually get back to you within 7 days to let you know what we can do.


Reporting accessibility problems with this site

We’re always looking to improve the accessibility of this website. So if you find any problems that aren’t listed on this page or think we just need to do more, please email us at:



The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to you, contact the Equality Advisory and Support Service (EASS).

  • Freephone Telephone 0808 800 0082
  • Text phone 0808 800 0084

Contacting us

All of our One Stop Shops and Community Hubs have audio induction loops as standard, but if you have other communication requirements just contact us before you visit and we’ll make whatever arrangements we need to.

You can contact us by email at:

Or call us on:

0113 378 4610 weekdays 9am to 5pm


Technical information about this website’s accessibility

The Leeds Directory team with Adult Social Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

What are we doing to improve accessibility?

Leeds City Council is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. We plan to identify and fix issues in accordance with the timescales shown for each non-compliance area. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data. Due to the amount and complexity of certain issues fixes may be applied shortly after the September 2020 deadline. Leeds City Council will make continuous assessments of this website’s content and update this statement when issues have been resolved.

Our current estimation for full accessibility fixes from our website provider is no later than 31st December 2021.

Policy Review

This statement was prepared on 19th August 2019. Leeds City Council will review this policy every year on or before the 22nd September 2020.

Last reviewed: 29/03/2021