About us

The Leeds Directory is an online source of information about a range of local community care and support services, activities and events that support people to live the life they want to live.

As well as our website, you can also speak to us over the phone on 0113 378 4610 weekdays 9am to 5pm and we can send out printed information too.

There are over 1,500 organisations and services that may assist and support you or a loved one in a variety of ways to live more independently. For example, services to help maintain the home and garden or equipment and technology that can be used around the home to help with daily living tasks like cooking or getting washed and dressed.

Information about events, social groups or activities you might be interested in; either for yourself or for someone else, details of different housing options to consider such as assisted living accommodation, home care services and care homes, information and services that can support keeping healthy and active, and more!

Organisations providing services around the home and garden, or that provide one to one support are checked and vetted for peace of mind. These providers are marked with our Green Tick.

Our star ratings and reviews allow people to write comments on their experiences of services they have received and also find out what others think. All ratings and reviews are checked before publishing and a minimum of 10 percent of reviews are checked for authenticity.

The Leeds Directory is a Leeds City Council service.

Organisations with a Green Tick on their listing in the directory, have been checked and vetted for your peace of mind.

Any organisation that offers a service in the home or garden, or on a one to one basis, must have a Green Tick before we can list them.

To get a Green Tick an organisation must have a;

• Basic Level Disclosure (Enhanced Level where applicable)
• valid Public Liability Insurance
• County Court Judgement check
• complaints history check against the Trading Standards complaints database
• registration with the Care Quality Commission (CQC) if they provide personal care
• registration with the relevant regulatory body if they are a Health and Care Professional organisation such as the General Optical Council, Health and Care Professions Council
• registration with the relevant tradesperson regulatory bodies for gas and electrical services and ensure that their business stationery complies with the Companies Act 2006 and Regulations made there under

Green Tick organisations who sub-contract (employ other organisations to do work on their behalf) agree to accept responsibility for the actions taken by sub-contractors and their employees.

A Green Tick is not a recommendation by Leeds City Council and the council are not responsible for how the organisations listed on the Directory deliver a service.

Refer to the Guide to Buying Services and Support if you are thinking of purchasing a service listed on a directory.

Star Ratings and Reviews let you see what other customers thought of the service they have received.

How can I submit a review?

Search for the organisation you would like to review. Select the organisation name to view more details and at the bottom of the information you can Submit a Review.

Alternatively, download a copy of the form and post it to us.

You can also call the Leeds Directory helpline on 0113 3784610 and helpline staff will be happy to record your review.

What do the stars mean?

When you review a service you can give a score of 1 star (poor) to 5 stars (excellent).

We ask people how they would rate the organisations;

• reliability. Did they do what they said they would?
• affordability. Did you get good value for money?
• flexibility. Were they willing to work around you and your needs?
• accessibility. How easy was it to contact them?
• quality. How satisfied are you with the quality of the service?

We then add these scores up and divide by 5 to give an average star rating.

Where can I see reviews?

When you select an organisation to view their details you will be able to see all their reviews at the bottom of the information.

Are the reviews genuine?

We make every effort to ensure reviews submitted to the Leeds Directory are genuine.

You may receive a phone call from us to confirm the scores you have given and to confirm the service you received.

Anyone found to be generating false or misleading reviews will be investigated and may be removed from the Leeds Directory.

Where a review raises concerns, and permission to share contact name and information is not given, Leeds Directory reserves the right to discuss the content of the review on an anonymous basis with relevant regulatory bodies.

Leeds Directory will not publish reviews if there is reason to believe they are not genuine after the completion of a verification process.

Who can review a service?

Reviews should only be submitted by people who have used the service.

We will not accept reviews from an organisations friends or family, or from any individual or organisation with a vested interest in the organisation, or from members of staff within the organisation.

All comments and ratings are the views of people who have used a service and do not represent the views of Leeds City Council.

You can provide feedback or make a complaint by;

 

• submitting an online form via the Contact or using the Feedback button in the bottom corner of each page
• writing to us at Provider Monitoring Officer, Leeds Directory Team, Leeds City Council, 4^th Floor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB
• calling us on 0113 378 4610 weekdays 9am to 5pm

 

Depending on what your complaint is about, we may refer it on to Consumer Direct, the Care Quality Commission and other relevant mandatory regulatory bodies where appropriate.

Care Quality Commission

If your complaint is about an organisation that provides personal care please contact the Care Quality Commission on 0300 061 6161.

Trading Standards

 If your complaint is about a trade service please contact Citizens Advice Consumer Helpline.

Leeds City Council Complaints

If your complaint is about the Leeds Directory you can;

• contact us and we will try and resolve the problem you have experienced,
• make a complaint through the Leeds City Council complaints policy. Information is available at https://www.leeds.gov.uk/residents/health-and-social-care/adult-social-care/complaints or by calling 0113 222 4405

Procedure

All complaints will be recorded. Where appropriate we will review issues against the Leeds Directory Code of Good Practice.  We reserve the right to remove an organisation’s listing from Leeds Directory pending investigation and also reserve the right to remove a provider permanently from Leeds Directory.

Appeals

An organisation can appeal against the removal of their listing by writing to:

Veronica Evans, Leeds Directory Team, Leeds City Council, 4^th Floor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB. Appeals will be reviewed at our discretion.

Your listing is the way you communicate with potential customers through the Leeds Directory so it is important that it reflects the service you provide and that it is up to date. When building or updating your listing it is important to;

• Prioritise your first 500 characters
• Use all the fields
• Keep your listing up to date
• Encourage customers to rate and review your service

For more detail on these and other important considerations please download our guidance on making the most of your listing.

Business Support

We work in partnership with the following organisations to provide you with support for your business:

Age and Dementia Friendly Leeds

Leeds Directory has joined with Leeds Older Peoples Forum and Time to Shine and is working to promote Age and Dementia Friendly communities across the city of Leeds. We will now be including on our website information on all businesses and organisations who have committed to removing barriers to make themselves more accessible to older people and people living with dementia. Providers listed with the Leeds Directory will be able to display the relevant logos on their listing and website users will be able to customise their searches based on this criteria.

For more information and to commit to being Age and Dementia Friendly please visit the Time to Shine Project website or contact them on 0113 244 1697.

Come in and Rest

Leeds Directory is also working with Leeds Older Peoples Forum and Time to Shine to highlight the “Come in and Rest” scheme which enables older people to plan activities in the community. Businesses who join the scheme put a “come in and rest” sticker in their window to let people know that it is a welcoming place where older people can sit and rest for a few moments, without the obligation to buy anything or use the service.

Businesses and organisations can sign up to the Come in and Rest scheme only, or this can be part of their action plan when you sign up to become more Age and Dementia Friendly. This scheme is aimed at business with premises in the community.

For more information and to sign up to the Come in and Rest scheme please visit the Time to Shine Project website or contact them on 0113 244 1697

Ideas that Change Lives

Ideas that Change Lives has been running for five years and aims to help people living in Leeds who have care and support needs to remain independent and improve their health and well-being. The programme is managed by Leeds Community Foundation on behalf of Leeds City Council and provides vital start-up funding and practical support to help turn inspirational ideas into pilot projects or wider programmes that benefit vulnerable people in our communities. All of the ideas need to have some source of income generation with aim of becoming self-financing.  There are two funding rounds per year, details of which can be found on the website below.

0113 242 2426

https://www.leedscf.org.uk/open-grants

info@leedscf.org.uk

West Yorkshire Trading Standards

Trading Standards is responsible for protecting both you and your community against rogue traders and traders who have acted unfairly.

West Yorkshire Joint Services, PO Box 5, Nepshaw Lane South, Morley LS27 0QP

0113 253 0241

http://www.wyjs.org.uk/trading-standards/