Leeds strives to make our services available to everyone.
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The Leeds Directory is an online source of information about a range of local community care and support services, activities and events that support people to live the life they want to live.
As well as our website, you can also speak to us over the phone on 0113 378 4610 weekdays 9am to 5pm and we can send out printed information too.
There are over 1,500 organisations and services that may assist and support you or a loved one in a variety of ways to live more independently. For example, services to help maintain the home and garden or equipment and technology that can be used around the home to help with daily living tasks like cooking or getting washed and dressed.
Information about events, social groups or activities you might be interested in; either for yourself or for someone else, details of different housing options to consider such as assisted living accommodation, home care services and care homes, information and services that can support keeping healthy and active, and more!
Organisations providing services around the home and garden, or that provide one to one support are checked and vetted for peace of mind. These providers are marked with our Green Tick.
Our star ratings and reviews allow people to write comments on their experiences of services they have received and also find out what others think. All ratings and reviews are checked before publishing and a minimum of 10 percent of reviews are checked for authenticity.
The Leeds Directory is a Leeds City Council service.
Organisations with a Green Tick on their listing in the directory, have been checked and vetted for your peace of mind.
Any organisation that offers a service in the home or garden, or on a one to one basis, must have a Green Tick before we can list them.
To get a Green Tick an organisation must have a;
Green Tick organisations who sub-contract (employ other organisations to do work on their behalf) agree to accept responsibility for the actions taken by sub-contractors and their employees.
A Green Tick is not a recommendation by Leeds City Council and the council are not responsible for how the organisations listed on the Directory deliver a service.
Refer to the Guide to Buying Services and Support if you are thinking of purchasing a service listed on a directory.
Star Ratings and Reviews let you see what other customers thought of the service they have received.
How can I submit a review?
Search for the organisation you would like to review. Select the organisation name to view more details and at the bottom of the information you can Submit a Review.
Alternatively, download a copy of the form and post it to us.
You can also call the Leeds Directory helpline on 0113 3784610 and helpline staff will be happy to record your review.
What do the stars mean?
When you review a service you can give a score of 1 star (poor) to 5 stars (excellent).
We ask people how they would rate the organisations;
We then add these scores up and divide by 5 to give an average star rating.
Where can I see reviews?
When you select an organisation to view their details you will be able to see all their reviews at the bottom of the information.
Are the reviews genuine?
We make every effort to ensure reviews submitted to the Leeds Directory are genuine.
You may receive a phone call from us to confirm the scores you have given and to confirm the service you received.
Anyone found to be generating false or misleading reviews will be investigated and may be removed from the Leeds Directory.
Where a review raises concerns, and permission to share contact name and information is not given, Leeds Directory reserves the right to discuss the content of the review on an anonymous basis with relevant regulatory bodies.
Leeds Directory will not publish reviews if there is reason to believe they are not genuine after the completion of a verification process.
Who can review a service?
Reviews should only be submitted by people who have used the service.
We will not accept reviews from an organisations friends or family, or from any individual or organisation with a vested interest in the organisation, or from members of staff within the organisation.
All comments and ratings are the views of people who have used a service and do not represent the views of Leeds City Council.
You can provide feedback or make a complaint by;
Depending on what your complaint is about, we may refer it on to Consumer Direct, the Care Quality Commission and other relevant mandatory regulatory bodies where appropriate.
Care Quality Commission
If your complaint is about an organisation that provides personal care please contact the Care Quality Commission on 0300 061 6161.
If your complaint is about a trade service please contact Citizens Advice Consumer Helpline.
Leeds City Council Complaints
If your complaint is about the Leeds Directory you can;
All complaints will be recorded. Where appropriate we will review issues against the Leeds Directory Code of Good Practice. We reserve the right to remove an organisation’s listing from Leeds Directory pending investigation and also reserve the right to remove a provider permanently from Leeds Directory.
An organisation can appeal against the removal of their listing by writing to:
Veronica Evans, Leeds Directory Team, Leeds City Council, 4th Floor East, Merrion House, 110 Merrion Centre, Leeds, LS2 8BB. Appeals will be reviewed at our discretion.